Orders are delivered free of charge within the UK only.
Delivery is in non-branded tamper proof packaging by Royal Mail Special Delivery and is fully insured. Delivery usually takes place before 1pm on the day following despatch, but some areas may run over this timeframe.
Maximum value per parcel is £50,000, so larger orders will be sent in multiple installments.
When placing your order, the delivery address needs to match the registered address of the buyer.
You’ll receive a despatch email with a tracking link once the goods are sent so you can see the status of the delivery and location of the parcel.
In the event that no-one is in to receive the delivery, you’ll be left a red card confirming attempted delivery, with confirmation on the Royal Mail tracking page. You then have the choice of arranging redelivery or picking up the parcel from your nearest sorting office.
For more details please see section 4 of our Terms & Conditions and our Delivery & Storage page.
If you request storage for your order, your goods will be sent free of charge to the storage vaults.
All gold & silver orders are stored at Loomis International in the UK and held on a fully allocated and segregated basis.
Storage fees are 1%+VAT/year for gold and 1.5%+VAT/year for silver, subject to minimum charges.
Please see further details of storage fees and minimum charges on our Storage & Delivery page.
Storage is charged at point of purchase by selecting ‘Buy with Storage’ to the next semi-annual pay date. Semi-annual storage dates are 15 March and 15 September each year and are subject to minimum charges for the period.
A recurring storage fee will be taken from your card at each semi-annual storage date.
You can opt to have your goods delivered at any time, subject to delivery charges of £25 +0.25% of the metal value.