Orders are delivered free of charge within the UK only.

Delivery is in non-branded tamper proof packaging by Royal Mail Special Delivery and is fully insured. Delivery usually takes place before 1pm on the day following despatch, but some areas may run over this timeframe.

Maximum value per parcel is £50,000, so larger orders will be sent in multiple installments.
When placing your order, the delivery address needs to match the registered address of the buyer.

You’ll receive a despatch email with a tracking link once the goods are sent so you can see the status of the delivery and location of the parcel.

In the event that no-one is in to receive the delivery, you’ll be left a red card confirming attempted delivery, with confirmation on the Royal Mail tracking page. You then have the choice of arranging redelivery or picking up the parcel from your nearest sorting office.

For more details please see section 4 of our Terms & Conditions and our Delivery & Storage page.

If you request storage for your order, your goods will be sent free of charge to the storage vaults.

This product is stored at Loomis International in the UK and held on a fully allocated and segregated basis.
You can opt to have your goods delivered at any time, subject to delivery charges of £25 +0.25% of the metal value.

• Standard storage fees are and 0.5 %+VAT (Gold) and 0.75%+VAT (Silver) semi-annually, subject to minimum charges.
• View your holding’s up-to-the-minute value within your Physical Gold account section
• Semi-annual storage dates are 15 March and 15 September each year.
• Storage is charged at point of purchase to the next semi-annual roll date.
• You’ll be invoiced for the subsequent semi-annual storage period 7-14 days before the next roll date.
• Selling back from storage is quick and easy by filling out our sale form.

Please see further details of storage fees and minimum charges on our Storage & Delivery page.