Covid-19 and High Demand impacting gold & silver supply and deliveries

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**Update 21 May 2020

The supply chain is improving each week as we see the gradual return of products into stock.

Mints are still operating on a reduced capacity basis so stock levels won’t return to normal in the immediate future.We’ll do our best to keep the availability up to date on the website.

Delivery times are longer than usual on many products, although some are available for immediate shipping. We’ve tried to indicate time estimates on the most popular products to provide a guideline. Please bear with us. Our reduced team are shipping large numbers of orders daily and expected deliveries aren’t set in stone.

Smaller gold bars (5-20g) are being delayed as Mints are prioritizing production of larger size bars due to the more intricate production requirements of the small wafers. Please be assured that you still lock your price in at the point of placing your order, regardless of delivery times.

**Update 28 Apr 2020 Deliveries Resumed

I’m writing to provide you with an update on deliveries for both outstanding orders and new ones.

We began the process of resuming deliveries on 27th April after careful restructuring to comply with Covid-19 distancing rules and to protect our staff.

We’d like to thank our customers for their incredible patience, support and understanding during this period.  We’re glad to say that if you’ve place an order, your coin or bar order will be on its way to you soon.

Our team are working tirelessly to get through the huge backlog from the past 2 months. Please bear in mind that we’re working at a reduced capacity so this process will take some time.

New supply is now starting to filter through, but at a reduced rate, so products should gradually start to come back into stock over the coming weeks. If you’re keen to buy products currently out of stock, please click into the product, click ‘Notify me when back in stock’ and enter your email. This provides the best chance of purchasing highly sought after items like silver bars.

Due to staffing levels and volume, we’re unable to confirm individually when orders will be shipped, but rest assured, you’ll receive email notification once your order has been despatched. We’ll work through orders by date received.

Please try to refrain from contacting us for despatch information as this will slow the mammoth task ahead.

– Orders placed from 20th Mar during deferred delivery period

These orders have already begun to be despatched and we expect all orders to be cleared within 4 weeks.

– New orders

We aim to despatch any new orders within 2-4 weeks. As usual, your price will be locked in at the point of ordering and honoured.

 

We’ll do our utmost to meet these time estimates, but as with all things Covid, we’re not entirely sure what the near future holds, so we’ll continue to monitor the situation.

Thank you again for your patience and support.

 

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**Update 23 Mar 2020

Any orders now placed on the site will not be despatched until we resume our regular shipping service. We cannot provide a timeframe for when this will be. Your price will be locked in and we guarantee delievry of products, but only when the system is able to restart.

As normal there is no statutory right to cancel an order once placed under the Financial Services (Distance Marketing) Regulations 2004. This is because the goods we supply are dependent on fluctuations in financial markets.

In stock items

You will be able to place an order for items classed as ‘In stock’ during this period. This will lock in your price and secure your allocation. You can select either storage or delivery, however, delivery will be on a deferred basis, once we’re able to resume normal activity.

*Certain items including gold bars will only show as in stock Mon-Fri between 8am and 5pm due to severe market volatility*

Out of stock items

Click on the button ‘Notify me when back in stock’ to receive an immediate automated email notification once stock come back in to be the first to secure your order.

16 Mar 2020

Business & Delivery Update

At this unprecedented time, we’re currently experiencing record demand for gold and silver products at Physical Gold.

Record numbers of orders are impacting our ususal business service and speed at which orders can be despatched.

Our team are working hard to manage incoming calls, orders and stocks, so we applologise for any delays in answering your queries or deliveries.

Supply

The Covid-19 virus is causing disruption and delays to our supply chain, impacting our ability to replenish stocks in a timely manner. All major mints and producers are also suffering disruption, which when combined with record demand, is leading to many products being temporarily out of stock.

We are doing everything we can to replenish stock quickly, but some items may not be supplied for an extended period.

Deliveries

Silver deliveries are currently experiencing a delay of approximately 3 weeks. Rest assured, once an order is placed, your price and supply is locked in and metals secured.

Gold deliveries are shorter, with an estime of 3-7 days.

 

We appreciate your support and custom during these testing times.

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